Hummingbird Realty, including its rental platform, operates the websites fengniao.realty and stay.fengniao.realty. We are committed to protecting the privacy of our clients, website visitors, and guests. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or engage our services.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name, email address, phone number, and mailing address
- Financial information related to real estate transactions (e.g., pre-approval documents, proof of funds)
- Identification documents required by law for real estate transactions
- Rental booking details such as check-in/check-out dates and guest count
- Payment information processed through secure third-party payment providers
- Communications you send to us (emails, messages, inquiries)
Information Collected Automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
How We Use Your Information
We use the information we collect for the following purposes:
- Facilitate real estate buy, sell, and property management transactions
- Process rental bookings and manage guest stays
- Communicate with you regarding inquiries, listings, appointments, and services
- Send property recommendations, market updates, or promotional materials (with your consent)
- Comply with legal and regulatory obligations, including California real estate law
- Improve our websites, services, and user experience
- Prevent fraud and protect the security of our platforms
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — such as photographers, stagers, maintenance contractors, and cleaning services who assist in our operations
- Financial and legal partners — such as mortgage lenders, escrow companies, title companies, and attorneys involved in your transaction
- Booking platforms — if your rental stay originates from or is listed on third-party platforms (e.g., Airbnb)
- Government authorities — when required by law, regulation, or legal process
Your Rights Under California Law (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to verifiable requests within 45 days.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including California Bureau of Real Estate record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Cookies and Tracking Technologies
Our websites use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality, such as the rental booking calendar on stay.fengniao.realty.
Third-Party Links
Our websites may contain links to third-party websites or services (e.g., Airbnb listings, mortgage partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.